General Faqs
Billing & Account
Installation
Security & Backup
Finding Games
  1. Why did you get rid of my favorite feature?
    We completely remade the entire site from scratch, which meant that we unfortunately had to make some hard decisions as to which features would be retained.
    Ultimately, we decided to focus on the core features that the vast majority of you depend on so as to avoid having features on the site that aren't properly maintained or are totally busted as a result.

  2. Why did the review score system change?
    As times have changed, we felt that we no longer needed to be so granular with our review scores. With the old system, we had 20 different possible scores but only 10 score definitions, which led to some confusion. If an 8 is "great" and a 9 is "superb," what purpose does an 8.5 serve? To address this, we've decided to simplify and remove half-points all together.

  3. Were old reviews converted to the new point scale? What about my old reviews?
    No, our older reviews are remaining on the same point scale that they were originally scored on, as are yours.

  4. I think I found a bug. How can I report it?
    Bummer! While we're doing our best to keep things bug-free, some will inevitably pop up for us to squash. If you happen to run across one, we would totes appreciate it if you posted about it in our bugs and feedback forum. Thanks!

  5. What happened to my level and emblems?
    In the short term, we have preserved everyone's level and emblems in the Emblems page of their profile, where they will be able to show them off for generations to come.

  6. What happened to all of the game achievements in my profile?
    Unfortunately, we are no longer--at least for now--supporting game achievement tracking. We will, however, be considering this for the future.

  7. What browsers do you recommend I use to view your website?
    Our website is optimized for the latest versions of modern web browsers, such as Chrome and Firefox.